Terms and Conditions

PRIVACY POLICY & SECURITY
placesandspaces respects the privacy rights of our online visitors and recognises the importance of protecting the information we collect about you. Therefore we have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with. (This policy applies only to sites maintained by placesandspaces and not to websites maintained by other companies or organisations to which we provide links to.)

PERSONAL INFORMATION
placesandspaces only collects personal information from our online visitors on a voluntary basis, and only during registration, placing an order and general use of the site. Personal information collected may include your name, email address, phone numbers, home address, delivery address. We do not require this information in order for you to obtain access to the sites. Visitors purchasing goods and services online will need to provide a valid credit or debit card number and expiration date, in addition to their name, mailing address, telephone number (your telephone number may be given to our courier), and email address. These details allow us to process your order and to let you know the status of your order.

SAFEGUARDING PERSONAL INFORMATION
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. By using this site, you signify your consent to the placesandspaces Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices. Your continued use of our site will signify your acceptance of these changes.

SECURITY

INTERNET SECURITY TECHNOLOGY
When you place an order with us using our secure online order form and a modern web browser such as Microsoft’s Internet Explorer or Netscape’s Navigator, the order is encrypted. The use of SSL encryption scrambles data sent from the browser to the placesandspaces.com server in a way that only placesandspaces.com can access.

CHECKING YOUR BROWSER SECURITY
You will notice that when you look at the location (URL) field at the top of the browser it begins with https: instead of the normal http: This means that you are in secure mode. You can also verify the security of a document by checking the security icon at the bottom-right hand corner of your browser (usually a lock and key padlock or a solid gold key depending on your browser and version). This is your assurance that your browser and server are communicating securely. All information transmitted on our secure online order form is encrypted while in transit, so that even if the information is intercepted, because it is encrypted, it is useless to anyone. When our Secure Payment Server has received your credit card information it is sent directly and encrypted to the PROTX server and will never be stored or saved at the placesandspaces.com website.

Security of your personal data is of highest priority to us. This is why we have utilised encryption technology to guarantee unauthorised parties have no access to personal and credit card details as they are passed over the internet. This has been independently verified by Verisign and the following seal has been issued to reassure you about our company. Also, under no circumstances will we pass on your personal details to any other company other than for the purpose of delivery of your order.

VERISIGN SEAL CODE
Seal Code

TERMS OF SALE

CONTRACT
We must receive payment for the goods you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

PRICE
The prices payable for goods that you order are as set out in our website. You will be required to pay delivery charges and it may not be possible for us to deliver to some locations. Our delivery charges are set out in the section 'delivery' below. For overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation.

TAXES
All purchases are charged VAT at 17.5%.The prices on our site are VAT inclusive. Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.

PRODUCT
We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Length measurements are approximate and vary according to the size of the item.

CANCELLATION
We reserve the right to cancel the contract between us if: DELIVERY
There are various delivery options available or you can collect the item from our warehouse if preferred. You will have the option to select at point of order. If in the opinion of placesandspaces the wrong delivery option has been specified ie. Mainland UK for an address in Northern Ireland then we will contact you and delay the order until the correct delivery option has been agreed and revised payment processed. Please call 020 7498 0998 if you require assistance. We will deliver your order to the delivery address given at the time you place your order. Delivery will be made as soon as possible after your order is accepted dependant on the lead time of the product as specified in the pricing area of the product. You will be notified when the goods come into stock for goods that are ordered and on despatch for stock items. You will become the owner of the goods you have ordered when they have been delivered to you provided full payment has been received. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

A summary of placesandspaces delivery options are as follows:

Collection from placesandspaces warehouse
Storage charges may be applicable 14 days after notification if goods are not collected. Please see our terms and conditions for more information.
Goods will be held free of charge for a maximum of fourteen days at our warehouse. After that period the customer will be invoiced for warehousing at a rate not less that 5% per month based upon the invoice value with a minimum storage charge of £20+vat per month chargeable.

Delivery options:

Registed post, mainland UK only
£7.50 Single, small accessory (does not include wallpaper),that can be sent be UK Registed post. Max weight 1 kilo.

Wallpaper-mainland UK
£10.50, for up to 2 rolls of Wallpaper by registered delivery. £10.50

Wallpaper - Europe Delivery
£25.00, for up to 2 rolls of Wallpaper by registered delivery. If you require more rolls, please contact us directly for shipping quotations.

Wallpaper - Highlands, Islands and N.Island
£21.00, for up to 2 rolls of Wallpaper by registered delivery.

Wallpaper - International USA and Canada
£35.00, for up to 2 rolls of Wallpaper by registered delivery. If you require more rolls, please contact us directly for shipping quotations

Parcelforce48 - Mainland UK
Standard delivery £10.50, 48 hour service. Suitable option for smaller, packaged consignments less than 30kg to addresses in mainland UK. (For UK Islands and Scottish Highlands please select Highlands and Islands service).

Parcelforce48 – Highlands & Islands, N. Ireland
Highlands and Islands delivery £21.00 - 48 hour service. Suitable option for packaged consignments less than 30kg to addresses in Scottish Highlands, Northern Ireland, Isle of Man, and Isle of Scilly UK.

London only Courier - small van
Small courier van seddrvice to any London postcode £23.50. Suitable for single items of small furniture, lighting, accessories.

London only Courier - large van
Large courier van service to any London postcode £47. Suitable for multiple items of small furniture, larger single items such as sofas, dining tables or large lighting to any London postcode.

Nationwide – Large van
Large van service to anywhere in the UK outside London postcodes £POA. Suitable for multiple items of small furniture, larger single items such as sofas, dining tables or large lighting

London only – Large item van – 2 man installation
Large van service to any London postcode £70. Suitable for multiple items of large furniture, heavy/large/fragile single items such as marble/glass dining tables, oversize sideboards.

Nationwide – Large item van – 2 man installation
Large van service to anywhere in the UK outside London postcodes £POA. Suitable for multiple items of large furniture, heavy/large/fragile single items such as marble/glass dining tables, oversize sideboards.

For overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation.

Delivery and transport: Delivery dates acknowledged by placesandspaces are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore orders may be shipped on the estimated date, prior to the estimated date with the buyers' approval or after the estimated date (after notification to the buyer). Estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the Company in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and will be considered by the Company and if necessary conditions and charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer.

LIABILITY
If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing within 7 working days of the delivery of the goods in question.

If you notify a problem to us under this condition, our only obligation will be, at your option:
• To make good any shortage or non-delivery
• To replace or repair any goods that are damaged or defective
• To refund to you the amount paid by you for the goods in question
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these Terms & Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

RETURNS & EXCHANGE POLICY
Goods that have been made to order in a specific finish or upholstery colour as per the customer's specifications cannot be returned. If received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible. PLEASE ONLY ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY UNLESS WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO BE CAREFUL TO CHECK ACCESS TO YOUR PROPERTY AS DELIVERY IS ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE.

Goods cannot be returned unless the goods have a manufacturing fault. In the advent your order is received in a faulty or damaged condition please notify us the next working day by calling 020 7498 0998 or contact@placesandspaces.com to discuss our procedures for returns and to organise a replacement.

Placesandspaces is not responsible for any item that is not returned in the manner set forth below.
The product you return must have the original packaging and product tags still attached.
To return your goods please contact us by email at contact@placesandspaces.com, or by telephoning us on +44 (0)20 7498 0998. We will issue you with a returns reference number and arrange for our couriers to collect the items you wish to return. We will email you a returns document and ask that you please complete and enclose it in the package and pack the item in the packing and manner of how it was received.
We will arrange for Parcelforce to collect the item/s and upon inspection at our warehouse either replace the faulty item and send a replacement back at our expense. If you do not want to pay the collection charge then you can return the goods to our warehouse to: Internet Returns, 30 Old Town, Clapham, London SW4 0LB. Please ensure goods are well packaged and care has been taken with the goods whilst in your possession.

WITHDRAWN/DISCONTINUED/INFORMATION PRODUCTS
In the event that an item is withdrawn, discontinued or changed by the manufacturer then placesandspaces will offer an alternative or refund after informing the customer involved. The website also has areas designed to be a reference for people and companies who are researching modern design and the information on dimensions, colours, fabrics, prices etc are for reference only and require more detailed enquiry and not meant to be an offer of sale. Should a customer order a furniture item subsequently over the internet and the piece manufactured to the specification of the customer then once acknowledged this order regrettably is not possible to cancel.

NOTICES
Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to us at placesandspaces, 30 Old Town, Clapham, London SW4 0LB.

EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

INVALIDITY
If any part of these Terms & Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

PRIVACY
You acknowledge and agree to be bound by the terms of our Privacy Policy.

THIRD PARTY RIGHTS Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

GOVERNING LAW
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

ENTIRE AGREEMENT
These Terms & Conditions, together with our current website prices, delivery details, contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

CONTACT
Places and Spaces Customer services open:
Monday – Saturday 10.30 - 18.00,
Sunday 12.00 - 16.00
30 Old Town, Clapham, London SW4 0LB
telephone: 020 7498 0998
email: contact@placesandspaces.com.

Close window